Maryland State Library Resource Center

Enoch Pratt Free Library

Maryland Statewide Circulation Conference

Wednesday, October 30, 2019
9:00 a.m. – 4:00 p.m.

Hosted at the Maryland State Library Resource Center / Enoch Pratt Free Library 400 Cathedral Street, Baltimore, MD 21201

This year marks the return of the Maryland Statewide Circulation Conference to the State Library Resource Center. We are excited to invite attendees from around the state to visit our newly renovated building and enjoy a full day of conference activities.

The keynote will be held in the Wheeler Auditorium with sessions to follow in the morning and afternoon.

Please plan for parking. Daily garages are located close to the Library, but we encourage carpooling & reserving a spot ahead of time by using SpotHero or a similar reservation service. The MTA Trip Planner is helpful for determining your best route if you decide to use public transportation. The Library is located within 3 blocks of the Light Rail and within 5 blocks of the Metro.

About

The Maryland Statewide Circulation Conference is the annual circulation conference for library staff throughout Maryland. The conference brings together circulation, support, and reference staff for presentations on the latest trends in circulation. We hope you will join us for an exciting lineup of presenters who will bring you informative presentations on various topics important to the circulation professional.

Registration

Register for the Maryland Statewide Circulation Conference

Keynote

We are pleased to announce that our keynote speaker will be Carrie Wilson, Director of Library Services at Kent District Library.

Redefining Customer Service in the Library: Designing Processes on the Foundation of Kindness and Empathy will inform attendees about the importance of using kindness and empathy to provide the kind of customer service that builds loyalty and lasting patron relationships. Research on the benefits of human connection and acting with kindness will also be presented and discussed. Participants will also learn the importance of building processes that allow staff to focus on relationship-focused service.

Morning Refreshments/Lunch

Light morning refreshments and lunch will be provided free of charge. Vegetarian & gluten free options will be also provided.

For more information, contact Chelsea Shockley at (410) 396-6945 or cshockle@prattlibrary.org.

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