Maryland State Library Resource Center

Enoch Pratt Free Library

Maryland Statewide Circulation Conference - Maryland State Library Resource Center

Maryland Statewide Circulation Conference

The 2021 Maryland Statewide Circulation Conference was held virtually on January 26th, 27th, and 28th. There were over 500 registered participants, more than doubling any SLRC conference on record! Conference resources are now available, and we look forward to next year’s event.

About

The Maryland Statewide Circulation Conference is the annual circulation conference for library staff throughout Maryland. The conference brings together library staff for presentations on the latest trends in circulation and other relevant topics to circulation, support, and reference staff.


2021 Sessions

Keynote Address: Cultivating Resilience in the Face of Uncertainty & Change

Keynote Speaker: Sylvia Baffour
January 26, 2021

Building resilience and flexibility is all about understanding and managing the things that cause us to feel stressed and overwhelmed. In this interactive and engaging program, participants are guided through the fundamentals of a proven four-step Resilience Model designed to provide them with a basic understanding of the building blocks of resilience and flexibility.

Participants are guided through numerous exercises that maximize their experiential learning and take-home value. This program also illuminates the essential and foundational tools that enable them to productively embrace change, uncertainty, and challenging situations. Participants are also equipped with practical strategies they can use on a daily basis to better understand their own emotional state in order to recover and bounce back from adversity while feeling stronger and more capable than before.

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Outreach When You Can’t Go Out

Presented by: Kayla Leimbach, Ed Goyda, Jaime Bradshaw (Somerset County Library)
January 26, 2021

How do we library when the library is closed? How navigating a global pandemic led us to create a strong virtual presence and reach more people in our community than ever before. Working with our community partners and public school system to be more than just librarians behind plexiglass and how we continue our virtual presence as in-person services resume. At the conclusion of the program, participants will be able to identify the key needs within their community and how to creatively adapt the library's resources to meet them. Participants will also be able to translate in-person library programs into a digital or to-go model that abides by state guidelines and regulations. Additionally, participants will be able to continue to grow their virtual services while integrating back to in-person services.

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All Things Marina

Presented by: Emma Beaven (Enoch Pratt Free Library & SLRC)
January 27, 2021

This session provides users with detailed training in both placing and processing requests via Marina, including tips, tricks, and problem-solving. The session also includes a brief contaminated materials training.

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VIEW CONTAMINATED MATERIALS TRAINING
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Dude, Where's My Yes?

Presented by: Krista Regester & Naomi Keppler (Baltimore County Public Library)
January 27, 2021

We all know "no" is the worst utterable word in the customer service dictionary, so how can we meet the needs of our communities without sacrificing boundaries? Learn ways of providing customers with resources even when exactly what they want isn't available, how to empower your staff to do the same, and how to support autonomous decision making for your team when it comes to customer service. Relatable from all perspectives, as well as internal/external customer service.

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New Circ Opportunities: The Path From Rules to Relationships

Presented by: Anita Crawford (Baltimore County Public Library), Levi Branson and Beth Heltebridle (Frederick County Public Library)
January 28, 2021

As library service has evolved, the approach to circulation has as well. No longer are we preserving the jobs as previously enacted; we must evolve our duties to improve the customer experience. Now more than ever, this is the time to revisit our staff role in the library ecosystem moving from transactional gatekeepers to relationship builders.

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Promoting Whole Health: Nurturing Staff’s Mental, Emotional, and Physical Wellbeing

Presented by: Melissa Glenn (King County Library System, Washington State)
January 28, 2021

The way we care for ourselves directly impacts the way we care for others. In a professional setting, staff who feel successful and satisfied in their work provide quality public service. For this reason, investing in staff wellbeing has great internal and external value. King County Library System has implemented initiatives to promote employees' mental, emotional, and physical health. Learn about strategies, programming, and training designed to help staff cope with stressors and build resilience. Consider how your library system might assess and respond to colleagues' needs in innovative and effective ways.

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