Tiny Humans, Big Books: A (Mostly) Serious Guide to Children’s Reader’s Advisory

December 4, 2025

Ever been asked to find “that book with the blue cover and the dragon... or maybe a dog”? Welcome to the wild world of children’s reader’s advisory! In this session, we’ll arm you with the magical powers needed to match pint-sized patrons with their next favorite read — whether they're obsessed with dinosaurs, princesses, or books that make fart noises. Expect tips, tricks, and a few booklists. Perfect for anyone who loves books, kids, and controlled chaos. This event is co-sponsored by Southern Maryland Regional Library Association (SMRLA).

Customer Service & Model Reference Behaviors

December 9, 2025

Libraries and their workers strive concertedly to provide exceptional customer service using best practices and strategies. Libraries and their workers also learn how to provide exceptional customer service based on what works for other successful nonprofits and agencies, along with businesses. In this webinar, learn about successful customer service and model reference behaviors, along with the most up-to-date RUSA Guidelines for Behavioral Performance of Reference and Information Service Providers. This event is co-sponsored by Southern Maryland Regional Library Association (SMRLA).

Hooray for YA! Readers' Advisory for Teens

December 10, 2025

Readers' advisory can be daunting for young adult readers. Demystify RA for teens, learn about trends and titles in YA literature, and identify techniques that can help encourage teens to get back into reading. This event is co-sponsored by Southern Maryland Regional Library Association (SMRLA).

Current Topics in Copyright

December 18, 2025

What are the implications when libraries don’t own, but rather purchase access to eBooks and other digital content? How does digital rights management (DRM) affect libraries and our customers? What does fair use have to do with large scale digitization projects like Google Books? Explore current trends and challenges related to libraries, technology, and copyright, and consider how libraries and other professional communities are adapting and advocating for change. This event is co-sponsored by Southern Maryland Regional Library Association (SMRLA).

Working with the Most Challenging Behaviors of Customers

January 12, 2026

What do we do when the answer that has been given to 99% percent of customers does not work for the 1%? What do we do when the best way to help a customer is to instruct them on how to do something; yet, they refuse those instructions? In this webinar, learn how to help customers with their access, research, or related types of service questions based on some of the most challenging behaviors experienced in customer and reference services.