Current Topics in Copyright

December 18, 2025

What are the implications when libraries don’t own, but rather purchase access to eBooks and other digital content? How does digital rights management (DRM) affect libraries and our customers? What does fair use have to do with large scale digitization projects like Google Books? Explore current trends and challenges related to libraries, technology, and copyright, and consider how libraries and other professional communities are adapting and advocating for change. This event is co-sponsored by Southern Maryland Regional Library Association (SMRLA).

Working with the Most Challenging Behaviors of Customers

January 12, 2026

What do we do when the answer that has been given to 99% percent of customers does not work for the 1%? What do we do when the best way to help a customer is to instruct them on how to do something; yet, they refuse those instructions? In this webinar, learn how to help customers with their access, research, or related types of service questions based on some of the most challenging behaviors experienced in customer and reference services.