Maryland State Library Resource Center

Enoch Pratt Free Library

Maryland Statewide Circulation Conference

Thursday, November 16, 2017
9:45 a.m. – 4:00 p.m.
(Registration begins at 9:15 a.m. – attendees cannot enter the building until 9:00 a.m.)

Hosted at Baltimore County Public Library, Owings Mills Branch
10302 Grand Central Ave, Owings Mills, MD 21117

The conference will be held on the 3rd floor. Parking in the garage attached to the library is free. Public transportation to the library is also available.


The Maryland Statewide Circulation Conference is the annual circulation conference for public library staff throughout Maryland. The conference brings together circulation and reference staff for seminars on the latest trends in circulation. We hope you will join us for an exciting line up of presenters who will bring to you informative presentations on various topics important to the circulation professional.


Registration is now closed.

Morning Refreshments/Lunch

Light morning refreshments and lunch will be provided free of charge. Vegetarian & gluten free options will be also provided.


A Focus on Mental Health in Maryland
Behavioral Health System Baltimore
Join us for a general overview on mental illness and substance use awareness. Behavioral Health System Baltimore will also talk about resources that are available around the state and how libraries can be prepared to help someone in need.

Session Descriptions

Decisions, Decisions, Decisions: Using Data Visualization to Finally Make Sense of it All
Colin Khem, PGCMLS
Prince George's County Memorial Library System uses Tableau, a data visualization software, to make better decisions and create more agile implementations. Our circulation department uses Tableau to keep sight of their goals and help manage efficient staff workflows. Examples of reports that are used include self-check percentages, cardholder data, and busyness of workstations.

How We Learn: The Neuroscience of Effective Learning
Katie George, HCLS
Neuroscientists are making dramatic discoveries about the way our brains learn. Leverage those discoveries to enhance your own professional development. Learn key strategies to remember more, connect with previously learned knowledge and skills, and identify new areas to explore.

Improving the Processing of Reserves and Returns at HCLS: A Case Study in Learning and Decision Analysis
Yao Aziabu, HCLS
This project sought to increase operational and service effectiveness with three time-saving and laborfriendly measures: (a) Bypass the redundant scanning of in-transit items with virtual, rather than physical processing. (b) Eliminate intermediary steps of sorting and temporarily interfiling these materials. (c) Recalibrate and use equipment that facilitates operational efficiency and prevents unhealthy physical impact on staff. It is reported here as an on-going exercise in learning and decision analysis, hence with the chief aim of benefiting from exchanges and feedback from the audience.

Let’s Talk Circulation
A discussion based Un-session where topics are controlled by you. Questions about offsite library card registration? Put it up for discussion. Concerned about customer confidentiality? Put it up for discussion. Fines? Claims returns? Self-check out? Put it up for discussion. Let’s talk about it.

One Desk To Rule Them All
Justin Wineke & Kim Modeski, BCPL
The benefits and challenges of a single service desk will be explored. Through a discussion of various cross-training techniques, discover ways you can prepare your staff for this environment. Come and learn what steps you can take to further their development. Join Kim and Justin, as they provide you with their best practices that they’ve developed over the years from their time spent working at both single and separate service desks. Learn why there must be only one desk to rule them all.


For more information, contact Chelsea Shockley at (410) 396-4648 or

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