Working with the Most Challenging Behaviors of Customers

January 12, 2026

What do we do when the answer that has been given to 99% percent of customers does not work for the 1%? What do we do when the best way to help a customer is to instruct them on how to do something; yet, they refuse those instructions? In this webinar, learn how to help customers with their access, research, or related types of service questions based on some of the most challenging behaviors experienced in customer and reference services.